REFUND POLICY

Dole Advertising LLC is dedicated to providing professional web design and digital creative services to our clients. This refund policy applies to web design services purchased through Dole Advertising LLC.

1. Nature of Services

The web design services sold on this website are digital and customized in nature; they generally do not involve physical goods, and therefore, there is no “return” process in the traditional sense. All refund requests will be reviewed based on the order status, service progress, and specific circumstances.

2. One-Time Payment

Unless explicitly stated otherwise on the service page, web design services are one-time purchases; they are not subscription services and do not auto-renew. Once payment is completed, no recurring automatic charges will be incurred for the order.

3. Order Cancellation

If a client wishes to cancel an order, they should contact us as soon as possible.

If work on the service has not yet commenced, we may approve the cancellation and issue a refund depending on the circumstances. If the project has already entered the design or production phase, or if partial services have been delivered, the refund amount may be assessed based on the work actually completed and the service costs already incurred.

4. Refund Requests

When requesting a refund, please provide your name, order details, date of purchase, and the reason for the refund. We may request additional order-related information to verify the refund request.

Once a refund request is submitted, we typically complete the review within 3 business days and notify the client of the outcome via email.

5. Refund Method and Processing Time

Approved refunds are typically issued to the client’s original payment method. The actual time it takes for funds to appear in the account depends on the client’s bank, credit card issuer, or third-party payment provider, generally taking 3–7 business days.

6. Situations Ineligible for Refund

Refund requests may not be approved in the following situations:

The client has already received and utilized the primary service deliverables;
The project has been completed or has reached the final delivery stage;
The project cannot proceed because the client failed to provide necessary materials in a timely manner;
There are significant changes to the materials, content, or requirements provided by the client;
Requested modifications fall outside the scope of the originally purchased service;
Project delays or the inability to use the service are caused by the client.

Specific cases will be reviewed based on the order details and actual service progress.

7. Return Address and Written Notice Address

As web design services are digital in nature, the return of physical goods is generally not required. If a customer wishes to submit a request for a refund or cancellation in writing, the relevant written notice may be sent to:

12906 TIETON DR YAKIMA WA 98908-8091

8. Service Disputes

If a customer has questions regarding a refund decision, please contact us via our customer service email first. We will conduct a further review of the matter based on order records, service details, and project progress.